October Specimen
Collections
Adult unlimited · not one pending pile
- Missing method
- 2
- Mandate revoked
- 1
- Pending Direct Debit
- 4
- Retry scheduled
- 1
Pending is not failed
For gyms
Who has paid, and who is still pending.
Phystral is the membership record for a gym: what someone bought, what is due, what failed, and what is still pending with the bank. Classes, if you run them, sit on the same people. Door hardware is a later conversation.
The week
The contract, then the collection.
The contract
Weekly, monthly or annual. Unlimited or capped. A joining fee stays visible. A hold blocks access and stops eligible future collections, and it shows that effect before anyone confirms it.
The money
Collections run on the gym’s own Stripe or GoCardless account. A missing method, a revoked mandate, a pending debit, a failure and a scheduled retry are different rows. Pending is allowed to take the time Direct Debit takes.
The floor
Classes, appointments and a public timetable use the same members. Turnstiles and fobs are not required to run memberships, and they are not part of the first product.
The same subscription
A studio and a multi-site club are one product.
- Every site included. Reports still split by location.
- Your Stripe or GoCardless. No cut of member takings.
- iPhone and Android in the club’s name, included.
- Month to month. United Kingdom first.
Questions
Before a walkthrough.
Do you run door access or a 24-hour fob?
Not in the product that runs memberships, classes and Direct Debit. Turnstiles are demand-led, for a gym that asks once the record is already true.
Can we see who failed a payment without chasing the wrong people?
The queue separates a missing method, a mandate that is pending or revoked, a debit in flight, a genuine failure, a retry, travel or a hold, a closed contract, and debt written off. A retry does not chase a revoked mandate.
We also run classes. Is that a different system?
No. The timetable, check-in and waitlist use the same members as the membership. A class club and a gym floor can be two sites, or two activities, under one owner.
Is there a contract or a cut of takings?
Month to month. Phystral takes no percentage of member payments. The software invoice is a different document from a member’s invoice.
Also
The same record, for a different week.
Founding clubs
Bring the membership list that does not match the bank.
Phystral is opening with a small number of UK clubs. If the timetable, the bank and the headcount disagree, start a conversation.
Request a walkthrough